OPERATIONS MANAGER

Global University Systems (GUS) is focused on becoming one of the world’s most dynamic, inclusive, and diverse education organisations. GUS is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. GUS delivers a wide variety of programmes, including bachelor’s degree programmes, master’s degree programmes, professional training, English Language training, and corporate & executive education. When someone chooses to study at one of our institutions– whether on campus in Europe, North America, or even in their own home – they’re joining a network of 100,000 students worldwide. When you decide to work with GUS, you will be joining an industry leading, global organisation that has a reach in over 150 different countries. This is a dynamic role in the International Business Development Team, managing and leading a team of Business Development Coordinators, the role is mainly focused on supporting BDs strategic objectives including supporting target achievement and better performance in terms of profit-making, performance, and customer service. Responsibilities · Work closely with our Business Developers and the Director of Business Development. · Provide business-critical insights and establish best practices in reporting, ensure cross-functional alignment of goals and execution of complex regional and global teams, and help drive strategic partnerships and new initiatives forward. · Delivering presentations/strategy updates to share valuable insights with executive management. · Work cross-functionally to improve operational systems, process/procedures, and policies from discovery through to execution. · Support agents/accounts development including handling complaints and problem solving. · Liaise with the marketing department and internal stakeholders to ensure the flow of relevant information to the sales team. · Manage the incoming agent enquiries and support them in selling and representing our brand, support in strengthening business relations. · Become the 'go to' person for information on all priority accounts. Actively understand what is happening and proactively processing information as to update and share information with the line management and BDMs. · Data analysis helping BDs to identify business opportunities and challenges. · Keep abreast of team targets and KPIs supporting operations. Bachelor's degree or higher Team handling, leadership, strong coaching and personnel development skills required Experience of developing and implementing key account processes Strong communication skills (written, oral & email) Relevant experience into Customer success/program management /account management Experience working with senior level executives Strong analytical skills with the ability to oversee and manage the IBD team’s Business Metrics and productivity Self-directed can prioritize, multi-task and perform effectively under pressure Strong verbal and written communication skills, as well as excellent presentation skills Ability to identify errors Ability to work to deadlines Strong client relationship management and customer service skills Excellent organisational and time management skills Advanced Excel & Salesforce Oversee Agent contracts Experience in handling International / Global Operations Implement contract compliance policy Understanding of statistical modelling, reporting and spreadsheets Experience of key account coordination or sales coordination in a related industry would be advantageous Please note this position is only available on our Consultancy agreement. We acknowledge receipt of your resume for a position at Global University Systems and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. Please share your CV in English. We wish you every success. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.