OPERATIONS SUPPORT AGENT

Position Summary.
What you will be doing.
• Ensuring that customers' urgent packages get to the right place, on time • Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries • Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery • Entering data into our in-house tracking system • Running clear and effective communication and collaboration with the team, your manager, and other operations stations • Adhering to FedEx processes, procedures and controls, and regulatory requirements What do you bring with you.
• Good communication and social skills • Ability to work in a fast-paced environment with strict timelines • Ability to manage own time effectively with attention to detail Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills Qualifications.
anguage.
English.
Speaking, Writing Additional Information Posting Date.
3-May- Closing Date.
10-May- FedEx was built on a philosophy that puts people first, one we take seriously.
We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine.
Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe.
We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity.
FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future.
The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people.
Our success in the industry is attributed to our people.
Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers.
We care for their well-being, and value their contributions to the company.
Our Culture Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world.
The FedEx culture and values have been a cornerstone of our success and growth since we began in the early ’s.
While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.