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OPS ASSOCIATE
Descrizione dell'offerta di lavoro
Description About the team.
The Global S&O arm of Gartner is currently seeking talented people to join its Strategy & Operations team in India. As a member of this team, you will get an opportunity to work on some of the key programs under operations which aimed at driving client engagement and service productivity across Gartner.
As a member of this team, you will have the opportunity to drive strong business impact in partnership with Gartner’s service delivery group.
In this role, you will also have the opportunity to work directly with Gartner’s service delivery group and respective leaders with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.
What you’ll do.
In this role, you will also have the opportunity to work directly with Gartner’s Service delivery, Sales and R&A groups with the central goal of driving client retention through various programs viz.
event engagement, client Review & Planning calls and other client outreach initiatives Own and accountable for boosting R&P coverage by running client outreach operation for a large portfolio of clients.
Partner and enable services teams on client outreach operation.
Responsible and accountable for driving Web Engagement, enabling Event attendance, driving post-event engagement goals for 2-3 Practices/1 BU in partnership with Service Delivery Team Responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through Event or Web actually happens.
Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters.
Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with Service Advisors team, Service CES and SDAs Sending scheduling/campaign outreaches through a campaign management tool Creating Validation trackers in google sheets/ excel, incorporating client details and inputs required by the Services delivery associates for scheduling Continuously improve quality of processes & deliverables by establishing right tracking mechanism Collaborate with internal teams and drive client scheduling to secure calls with all clients at right frequency and help problem solve to increase the show rate of clients.
Own stakeholder management, relationship building with team members and with cross-functional units.
Proactive support on client list management to drive and implement initiatives leading to.
Scheduling call with 100% of client base maximize acceptance on the invites and show rate of the calls Maximize outreach efficiency i.
.
convert a client to show up for R&P in least number of outreaches Identify opportunities to replace manual processes with right automation opportunity Implement and replicate process optimization initiative with support from senior members in the team Stakeholder management and reporting.
Prepare weekly/monthly reports on performance of the initiatives for internal and external stakeholder consumption What you’ll need.
0-3 year of experience in process management, multi-team coordination management.
Excellent written, verbal communication skills with an ability to convey insights in a group meeting Intermediate excel skills Comfortable understanding data and working with large data points What you’ll get.
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including.
Competitive base salary Flexible work environment A great work cultures Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by calling Human Resources at + or by sending an email to .
Job Requisition ID.
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link.
https://jobs.
artner.
om/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
The Global S&O arm of Gartner is currently seeking talented people to join its Strategy & Operations team in India. As a member of this team, you will get an opportunity to work on some of the key programs under operations which aimed at driving client engagement and service productivity across Gartner.
As a member of this team, you will have the opportunity to drive strong business impact in partnership with Gartner’s service delivery group.
In this role, you will also have the opportunity to work directly with Gartner’s service delivery group and respective leaders with the central goal of driving productivity of the service associates, and to enable process efficiency in the way the service team delivers value to the clients.
What you’ll do.
In this role, you will also have the opportunity to work directly with Gartner’s Service delivery, Sales and R&A groups with the central goal of driving client retention through various programs viz.
event engagement, client Review & Planning calls and other client outreach initiatives Own and accountable for boosting R&P coverage by running client outreach operation for a large portfolio of clients.
Partner and enable services teams on client outreach operation.
Responsible and accountable for driving Web Engagement, enabling Event attendance, driving post-event engagement goals for 2-3 Practices/1 BU in partnership with Service Delivery Team Responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through Event or Web actually happens.
Event registrations and confirmation invites/ customized event and web engagement campaigns or marketing newsletters.
Leverage research content and agenda to engage clients through reminders, follow-up campaigns from specialized marketing platforms in partnership with Service Advisors team, Service CES and SDAs Sending scheduling/campaign outreaches through a campaign management tool Creating Validation trackers in google sheets/ excel, incorporating client details and inputs required by the Services delivery associates for scheduling Continuously improve quality of processes & deliverables by establishing right tracking mechanism Collaborate with internal teams and drive client scheduling to secure calls with all clients at right frequency and help problem solve to increase the show rate of clients.
Own stakeholder management, relationship building with team members and with cross-functional units.
Proactive support on client list management to drive and implement initiatives leading to.
Scheduling call with 100% of client base maximize acceptance on the invites and show rate of the calls Maximize outreach efficiency i.
.
convert a client to show up for R&P in least number of outreaches Identify opportunities to replace manual processes with right automation opportunity Implement and replicate process optimization initiative with support from senior members in the team Stakeholder management and reporting.
Prepare weekly/monthly reports on performance of the initiatives for internal and external stakeholder consumption What you’ll need.
0-3 year of experience in process management, multi-team coordination management.
Excellent written, verbal communication skills with an ability to convey insights in a group meeting Intermediate excel skills Comfortable understanding data and working with large data points What you’ll get.
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including.
Competitive base salary Flexible work environment A great work cultures Who are we? At Gartner, Inc.
(NYSE.
IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities.
We’ve grown exponentially since our founding in and we're proud to have over associates globally that support over client enterprises in more than 100 countries.
What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization.
That’s why we're recognized worldwide as a great place to work year after year.
We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index.
Looking for a place to turn your big ideas into reality? Join #LifeAtGartner What we offer.
Our people are our most valuable asset, so we invest in them from Day 1.
When you join our team, you’ll have access to a vast array of benefits to help you live your life well.
These resources are designed to support your physical, financial and emotional well-being.
We encourage continued personal and professional growth through ongoing learning and development opportunities.
Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.
You may request reasonable accommodations by calling Human Resources at + or by sending an email to .
Job Requisition ID.
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link.
https://jobs.
artner.
om/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Vedere l'offerta completa
Dettagli dell'offerta
Azienda
- Imprecisato
Località
- Tutta l'Italia
Indirizzo
- Imprecisato - Imprecisato
Data di pubblicazione
- 03/05/2024
Data di scadenza
- 01/08/2024
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