PROCESS MANAGER

bonprix Italia, parte del Gruppo Otto di Amburgo, è la società specializzata nella vendita a distanza di abbigliamento per donna, uomo, bambino e tessile per la casa. Ha sede a Valdengo (Bi), nell’eccellenza del tessile mondiale. È leader di mercato nel suo settore ed è tra le poche imprese ad avere una vera offerta multicanale: lo storico catalogo per vendita a distanza e internet con una quota in costante crescita. Negli ultimi anni ha rafforzato notevolmente la sua presenza in Italia, merito della sua offerta che concilia stile e convenienza, servizio al cliente e professionalità delle risorse umane. Il motto del Gruppo è “Together we push the limits”, ovvero essere uno dei principali attori del mercato lavorando con grande entusiasmo. This is what your job entails: Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation! Your task: You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality. You will establish process control, define KPIs, and integrate the 'voice of the customer'. Your contribution: You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers. Your environment: CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland. Your freedoms: If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape. Could be changed to: You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers. What you bring along: Where bonprix is, lies in front. For that, we need people like you who are simply more advanced in their thinking. Who think agilely and turn a "can't do" into a "can do". Ideally, you also bring the following with you: Your education: You have successfully completed a study or an apprenticeship with a commercial focus. Your experience: You are proficient in process management, optimization methods, and are familiar with customer care processes. Furthermore you have a good understanding of KPIs and interdependencies. Also you are skilled in root cause analysis and deriving improvement options. Your skills: Your have a minimum B2-level English proficiency and very good project management skills. You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality. Your softskills: You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer/user focus. Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now! Full- & Part-time Possibility | unlimited contract Any questions? We are sure Bettina has the right answer for you. +49 40 6462 2076 ... La seguente posizione è stata aperta in Italia, Francia, Polonia. La candidatura verrà gestita dalla Casa Madre. La figura prescelta lavorerà fisicamente (2 o 3 giorni a settimana in azienda per la business units italiana, per il resto della settimana in modalità da remoto) nella sede della nazione in cui vive (Marquette-lez-Lille per la Francia, Valdengo per l'Italia, Lodz per la Polonia), ma lavorerà quotidianamente in inglese a livello internazionale con i colleghi tedeschi, francesi, e polacchi.