RECONCILIATION TEAM LEADER

Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation.
As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries.
By uniting unique high-end technologies across the full digital continuum with world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.
Shift Schedule.
Nightshift   Work Setup.
Onsite    Qualifications.
At least 5 Years of total work experience with minimum 3 years in team lead role  Should have experience in Back Office LOB; must have handled at least two accounts in line with Account Receivable, Billing/Invoicing, Order Management, Credit Management, Collections, Cash Applications and/or exposure to financial/insurance industry  Experience in Process Improvement, Cost Savings, and Gap Analysis  Team Player with proven ability to lead and drive initiatives through teams more than 30 people for at least two years (except quality)  Must have excellent communication skills   Must be willing to work in any shift, holidays, overtimes, and weekends    Job Description.
Manages and oversees teams’ over-all performance  Mentors Team Captains, POCs and OICs through formal channel  Conducts regular evaluation as well as coaching sessions to improve individual and team performance  Assists in selection of agents to be promoted to future management posts  Responds timely and accurately to escalations and assists direct reports in resolution of escalations on the area of specific support  Anticipates and foresees the requirements of customers based on previous data and precedents  Generates reports based on team deliverables and present to management an counterparts  Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools  Schedules, coordinates, and facilitates client communication  Works closely with counterparts/POCs to identify loopholes and process gaps  Support projects related to quality improvement and handles ad hoc tasks to support objectives of the management  Participates in business conference calls and knowledgeable in creating client presentations  Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the over-all business  Performs staffing projection complementing work volume and make necessary proposals to business unit  Monitors schedule of employees to ensure proper shift coverage  Plans, assigns and direct work to the employees in cooperation with the team captains and deputy manager to manage workload and projects  Identifies and documents changes in the roles, responsibilities and accountabilities and workload of employees to properly determine volume headcount – ratio and work scope  Adheres to the regularization, performance appraisal and rewards and recognition programs  Identifies functional/behavioral training & developmental needs of employees to support team goals and objectives  Monitors adherence to ethics and Code of Conduct and implements disciplinary action in compliance with the requirement for due process and communicate policies, programs, and decisions that affect employees  Plans, organizes, and coordinates team activities to enhance team camaraderie and employee engagement  Understand and seeks critical information and data needed by the team and keeps management informed and updated on matters affecting their team morale and performance  Collaborates and networks with other leads to complete assigned projects and programs      Let’s grow together.