SALES SUPPORT REPRESENTATIVE

Company Overview.
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve.
As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions.
Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.
Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone! About Flowserve Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems.
Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone.
With more than employees in more than 50 countries, we combine our global reach with local presence.
We support more than customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally.
Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services.
You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success.
Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment.
We invite you to put your talents and career in motion at Flowserve.
Role Summary.
The Sales Support Representative (SSR) is key member of the Europe and Africa After Market Commercial Operation team and will provide real-time support to Customers in the assigned Region for Flowserve pump spare parts quotation and order review and handover.
As SSR you will work closely aligned with End-User Sales teams, in order to keep a clear and effective commercial approach.
Together with Operations you will collaborate to ensure consistent execution of Customer PO’s.
You will act independently to execute the assigned tasks, with the objective to solidly sustain the spare part business development, ensuring to meet, and possibly exceed, the customer expectations.
This position requires onsite presence and is based in The Netherlands, Etten-Leur or Italy, Marcianise, both Parts Manufacture Centers.
Are you an expert Customer Service/ Commercial professional, with several years of work experience in a similar position and would you like to work at one of these Flowserve Offices? Please apply and join the Flowserve family! Your Role.
As a SSR you are accountable / responsible for spare parts quotation and Pricing activity, after clarifying the incoming requests of quotations, from technical and commercial standpoint.
Ensure a consistent commercial approach, in line with market expectations.
Ensure the offers are issued on time, respecting and possibly anticipating the due date.
In case of delay, promptly inform counterpart about new expected delivery date.
You will be responsible for T&Cs, SAP, C&C review and approval and any other legal and compliance requirements You will review the PO originated by customers, ensuring full compliance to acceptable terms before transferring the PO to BU.
Act as single point of contact for sales and customers about Pump Spare Parts Quotations within the specific area of responsibility.
Be the Customers interface for any request, update, communication relevant to PO execution; be the reference point for any change order request.
Ensure all new spare part opportunities are duly loaded in Flowforce and synchronized with Flowparts.
Visit customer in coordination with Sales Engineer if required, to support the negotiation process.
Proactively recommend upselling, eventually involving the technical team for alternatives or complementary products.
Your Profile.
You have a bachelor’s degree in a commercial or a technical field of study.
Excellent Speaking & writing in English and preferably in French or German Commercial drive and experience in B2B Excellent communication skills with Customers, Sales and Operations; Ability to prioritize and proactively complete tasks across the organization; Knowledge of centrifugal pumps and/or rotating equipment, material specifications, metallurgy, inventory control, estimating knowledge and a general understanding of the sales cycle is a plus.
Availability to travel when required; What we offer you A job as a Sales Support Representative for 40 hours a week in which you learn a lot A competitive salary package An employer who cares about your safety and your career, including through our annual sustainable employability program Req ID.
R- Job Family Group.
Sales Job Family.
SA Sales Support EOE including Disability/Protected Veterans.
Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers.
Pay Transparency Nondiscrimination Provision If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.
om as result of your disability.
You can request a reasonable accommodation by sending an email to .
In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.
For more information, read the Accessibility Process.