SENIOR FIELD SERVICE TECHNICIAN

A Mei é uma empresa multinacional italiana com uma forte orientação de mercado global que fabrica máquinas industriais no setor ótico há mais de trinta anos. Atualmente tem escritórios no exterior em Chicago, Los Angeles, Houston, Bangalore, Hong Kong, Tóquio e São Paulo e clientes nos diferentes continentes. O estilo de trabalho do pessoal da Mei está voltado para a inovação nos processos de produção, a fim de oferecer a seus clientes padrões de produção quantitativa e qualitativamente mais elevados. A Mei escolhe pessoas com aptidão para o crescimento e desenvolvimento profissional, que podem crescer com a empresa e contribuir para a realização dos objetivos da empresa. An ideal candidate will travel to install the machines, train our customers, perform preventive maintenance, and provide technical support to customers in the USA, Canada, and Mexico. We are looking for candidates who are passionate about machinery and mechanics and are ready to join our team of technicians. Senior Field Service Technician Responsibilities Perform machine installation, preventive maintenance, and training at the customer site. Identify, troubleshoot, diagnose, and resolve customer/equipment issues. Maintain a high degree of professional customer service for all customer interactions. When not travelling, provide technical remote support to customers. Attend shows and exhibitions if required, as technical support for installation of machines. Education and Skills Associate degree, certification, trade school diploma, or equivalent experience in Electrical/Mechanical/Automation/Automotive. High school diploma. 4+ years of hands-on electromechanical maintenance experience. 4+ years of working knowledge of modern CNC machinery. Travelling up to 70% of the time by flight or by car (for international travel passport is required). Ability to read blueprints and schematic diagrams, knowledge of PLC’s and C++ concepts. Knowledge of mechanical, electrical/electronic, pneumatic components and power tools in CNC industry. Ability to learn and understand mechatronics systems. ASE certification and experience with ISO 9001. Preferred but not required. Competence in MS Office suite. Exceptional attention to detail, strong time management, and ability to collaborate effectively with people. Self-driven with ability to coordinate and manage multiple tasks with minimal supervision. Capable of multitasking, prioritizing, and working under various distractions and constraints. Good listener and excellent verbal and written communication skills. Physical Requirements Requires very frequent bending at the waist, twisting of the upper body, standing, speaking, and hearing and frequent kneeling. Repetitive use of the hands, squeezing, keyboarding, and crouching. Requires frequent lifting and carrying of up to 10 pounds, recurrent lifting of up to 20 pounds and occasional lifting and carrying of 50 or more pounds. Also requires constant pushing and pulling of up to 50 pounds and occasional pushing and pulling of over 50 pounds with the aid of handcarts or other wheeled devices. Must be able to perform detailed work and operate mobile equipment. Must possess good visual and color acuity. Why MEI USA? “Driven By Passion.” We empower people with a strong skillset who are motivated, ambitious, and have an excellent work ethic. Excellent career opportunities with extensive training and ability to make an impact. Diverse backgrounds and perspectives are what push innovation forward and what make MEI USA stronger. We value each voice and look forward to hearing yours. We offer competitive base pay, overtime, and a discretionary bonus. Generous paid time off. 401(k) with company match up to 4% after 1 year of employment. Health, dental and vision insurance. Life Insurance, short-term disability, and long-term disability (100% paid by Company). About MEI USA MEI USA is an Italian company with 350+ employees around the world and $130M global revenue. We install and maintain machines with innovative, leading technology in the eyeglass lens-cutting industry at hundreds of customer locations across North America. Our North American business is fast-growing, with customers across US, Canada, and Mexico. About The Role Our Senior Field Service Technicians travel across North America to Install, Train, perform Preventive Maintenance, and provide technical assistance for our customers, working independently and with great team support. Our Senior Field Service Technicians are the primary link between MEI and our customers and are critical to obtaining high levels of customer satisfaction. Our Senior Field Service Technicians have passion and curiosity about mechanics, electronics, and software, are creative problem-solvers, and team players. MEI USA is an equal opportunity employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, disability, genetic information, national origin, gender, gender identity and expression, age, sexual orientation, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. If you are interested in this position, please apply for this post.