SERVICE ENGINEER MEDICAL DEVICES

Job Description Overall purpose of job.
The Technical Service Engineer plays a crucial role in ensuring the smooth operation and support of technical products or services provided by the company.
The primary purpose of this role is to address customer inquiries, troubleshoot technical issues, and provide effective solutions.
This position requires a combination of technical expertise, customer service skills, and problem-solving abilities to enhance customer satisfaction and maintain the company's reputation for quality support.
Key responsibilities.
1.
   Customer Support.
         •    Provide timely and efficient technical support, answer questions and resolve problems related to the company's products or services.
2.
   Troubleshooting.
         •    Diagnose and analyze technical problems, offering effective and accurate solutions to ensure the resolution of customer issues.
This may involve collaborating with other internal teams or escalating complex problems.
3.
   Product Knowledge.
         •    Maintain in-depth knowledge of the company's products or services, staying updated on new features, updates, and industry trends to provide comprehensive support and guidance to customers.
4.
   Documentation.
         •    Keep up to date technical documentation, including FAQs, troubleshooting guides, and knowledge base articles, to assist both customers and internal teams in resolving common issues independently.
5.
   Feedback and Improvement.
         •    Provide feedback on product or service experiences and collaborate with internal teams to provide insights for continuous improvement.
Participate in the development of new support strategies and processes.
Qualifications Required Qualification and Core Competencies for the role.
1.
   Educational Background.
      •    Upper secondary education level (ISCED 3) in a relevant technical field, such as Computer Science, Electronics, Mechanics or related disciplines.
      •    “Junior” less than 3 years proven related experience.
      •    “Senior” more than 7 years proven related experience.
2.
   Technical Skills.
      •    Proficient in troubleshooting hardware and software issues, with a strong understanding of relevant technologies and systems.
3.
   Communication Skills.
      •    Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner to both technical and non-technical audiences.
4.
   Customer Focus.
      •    Demonstrated customer service orientation with a commitment to meeting and exceeding customer expectations.
Ability to empathize with customers and provide a positive support experience.
5.
   Problem-Solving.
      •    Strong analytical and problem-solving skills, with the ability to systematically approach and resolve complex technical issues.
6.
   Adaptability.
      •    Ability to adapt to changing technologies, customer needs, and work environments.
7.
   Collaboration.
      •    Works effectively with cross-functional teams to achieve common goals and objectives.
8.
   Time Management.
      •    Prioritizes tasks effectively to meet deadlines and deliver timely solutions.
9.
   Continuous Learning.
      •    Proactively seeks opportunities for professional development and stays informed about industry advancements.
Job location.
Service & Repair Center, Computerweg AB Amersfoort, The Netherlands About Johnson & Johnson   At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.
nj.
om/.