SHOREX STAFF

Department.
Shorex Employment Type.
Fixed Term Contract Reporting To.
Shorex Manager (Onboard) Description Let your passion for travel and adventure become a career! u00a0 Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career? As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits.
Use your passion for travel and prior sales experience to entice customers with the perfect excursions.
No two days are alike as you will be working with guests and destination management services, whether itus guiding guests to the correct location during tour dispatch, escorting tours,u00a0 sharing local knowledge, or answering port questions and assisting with salient features of company application.
00a0 Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
00a0 Responsibilities Develop knowledge of established tour programs and region-specific port information.
Function as tour leader/translator when needed.
Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
00a0 Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional tour products.
Assist in tour dispatch.
Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour.
00a0 Communicating any challenges with the shipus management team.
Participate in social functions as outlined in the Shore Excursions Procedures Manual.
Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team.
Requirements.
Excellent communication skills including verbal & presentation in English Language.
(Dutch, Spanish, and German Preferred) Minimum 1 Year of prior sales experience Intermediate Microsoft Office skills.
Extensive Point of Sales Systems, Databases, and Mobile Devices knowledge.
Ability to work extended and irregular hours u00a0 Ability to relocate, live, and work onboard as per contract length Work independently and at the same time participate as part of team.
Prior experience working in tourism, or the cruise industry is preferred.
Why do you want to join Holland Americaus Shorex team? Come travel the world!u00a0 Every day is a new destination and adventure.
We travel to over 300 ports worldwide.
Join our diverse community and make new friends from many different countries.
u00a0 We are a global organization, and our fleet proudly comprises over 70 different nationalities.
Cruise benefits for you, your family, and your friends Supportive management approach Competitive compensation that rewards performance Learning and career development opportunities