SR. ENGINEER, CUSTOMER EXPERIENCE ENGINEERING

Johnson & Johnson Vision, part of Johnson & Johnson Family of Companies, is recruiting a Senior Engineer, Customer Experience to be located at Irvine, CA.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.
nj.
om/.
The Senior Engineer provide Quality Engineering Leadership and technical know-how in the development of product life-cycle improvements aimed at improving the Customer Experience.
This position is accountable for the delivery of engineering solutions that improve the Customer Experience for Johnson and Johnson Surgical Vision products and equipment.
In addition to life-cycle improvements to improve product performance and overall customer experience, this position will be responsible for external supplier engagement relating to design, process and quality consistency impacting customer experience.
The ability to partner and provide technical leadership with Supplier Quality/External Manufacturing and Manufacturing Engineering/Operations will be paramount for this position.
Are you interested in joining a diverse team delivering outstanding results to our customers? Apply now for this exciting opportunity! Key Responsibilities.
Define & resolve complex issues to improve customer experience; recommend, guide and implement business strategies, technical solutions through innovation and science Have a customer focus with the ability to make the complex clear by having a diverse knowledge of engineering Seniors and root cause resolution techniques to solve customer central challenges.
Participate in Design Thinking and immersive user research to identify opportunities for better brand experiences.
Translates requirements from multiple departments - Site Quality Directors, R&D, Complaint Handling, Data Analytics, Product Safety, Clinical/Medical Affairs, Field Services, Clinical Education and Medical Safety Officer to achieve root cause resolution As individual technical expert, may technically supervise other engineers or technicians Interact directly with customers (surgeons) to determine and identify unmet needs to support life-cycle enhancing improvements Provide technical expertise & ensure customer requirements throughout life-cycle of new product development, commercialization.
Risk Management activities over-sight throughout the NP life-cycle (Mfg Readiness Assessment, pFMEA, Control Plans Continuously identify and expand network of new technologies and quality standards Partner with Contract Manufacturers to build strong relationships and enhance the effectiveness of suppliers Adherence to EH&S procedures and supports department EH&S objectives Conceptualizes complete solutions.
Creates or coordinates the design solutions for novel or complex problems; integrates regulatory and operational needs; Explores multiple alternatives.
Structures studies and integrate cross-disciplinary and cross-functional issues to arrive at optimal course of action, e.
.
investigates process to meet increasing regulatory requirements while maintaining manufacturing efficiency.
Work with other engineers and engineering disciplines to design and develop proof of concept solutions and implement innovative technologies to deliver on the desired customer experience.
Qualifications Education.
A minimum of a Bachelor's degree in Mechanical Engineering or equivalent field is required.
Higher degree is preferred.
Experience and Skills.
Required.
A minimum of 2 years working experience in Engineering Part Manufacturing and Product Engineering experience 3D CAD experience and ability to create detailed part drawings using Geometric Dimensioning & Tolerancing.
Excellent communication, interpersonal and organizational skills Technical understanding of manufacturing equipment and processes Understanding of GMP/ISO regulations, validation regulations Excellent understanding of root cause problem solving techniques Preferred.
Green/black belt certification Geometric tolerancing & stack-up tolerancing experience Injection molding process and part design experience Demonstrated Project Management & External Manufacturing Experience in design, development and commercialization of Class I-II medical devices.
Understanding of the NPI process and has a proven track record of technology transfer.
Demonstrated management abilities & ability to advise/influence within and across the organization.
Other.
Demonstration of strong leadership are required This position may require up to 25% of domestic and/or international travel.
The anticipated base pay range for this position is $ to $.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits.
Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year For additional general information on Company benefits, please go to.
https://www.
areers.
nj.
om/employee-benefits This job posting is anticipated to close on .
The Company may however extend this time-period, in which case the posting will remain available on https://www.
areers.
nj.
om to accept additional applications.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
areers.
nj.
om.