SYSTEMS ANALYST (DYNAMICS 365)

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards? Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector, we are currently recruiting for a Systems Analyst who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development. This role will have overall accountability for the integrity of our business data and management reporting. Join our Service Delivery Team The Systems Analyst will primarily be responsible for improving our business efficiency through analysis of internal processes aligning them with the capabilities of Microsoft Dynamics and associated tools. You will have the confidence to engage with the business to identify value add opportunities and contribute to the overall health and optimal use of business systems. You will be responsible for analysing data that support the organisation's goals, optimising the use of Microsoft Dynamics and other business systems. You will also manage the full life cycle including requirements gathering, scoping, third party development, implementation, testing, training and documentation of all medium to large business system change requests. Salary £55,000 25 Days Holiday + 8 Bank Holidays Optional Hybrid working (3 days a week in Reigate) Other organisations may call this role Process Analyst, Functional Consultant, Business Analyst, Business Process Analyst or CRM Specialist. Who are we looking for? We are seeking a logical problem solver with: · 5 years as a Business Systems Analyst with experience with process optimisation · High exposure to Microsoft Dynamics 365 and ability to implement small changes · The ability to create reports using Power BI, Dashboards, Advanced Find & Report Builder (SSRS) · Experience working with cross functional teams including Project management and software development · The ability to identify and implement process improvements · Any knowledge of Union Street aBILLity, Hubspot, is desirable What? can Opus offer you? Free daily breakfasts in the office Regular companywide events Monthly 'shining star' employee recognition awards Pension and life insurance Refer a friend scheme (£1,000) Mental health, financial and legal support Training and development plans State of the art offices Option to buy and sell holiday Employee Dream Ball - Quarterly chance to win £2.5k towards a dream Culture is important to us as are our values Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning