TECHNICAL SERVICE SPECIALIST WITH DUTCH
Descrizione dell'offerta di lavoro
What duties will help you grow? Answer inbound calls cases, chats, and e-mails from customers and contractors in the following queues.
Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers; Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start-up of products by using general knowledge, product schematics, data stored in the knowledgebase, and other sources of information available; Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors; Provide updates to the knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls; Document all activity in the ticketing system and other database software platforms; Use of troubleshooting tools; Take part in and fulfill all training activities required for the job, including e-learning online training, and hands-on; Maintain technical knowledge using a Learning management system (LMS).
What have we prepared for you? A lot of benefits.
Permanent contract with an attractive salary; Private Medical care; Engagement bonuses every year; Hybrid working scheme; Career and growth opportunities in a solid and structured company; Multinational environment; Free fresh fruits, thè, and coffee every day; Professional initial and development training.
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Dettagli dell'offerta
- WiPjobs Recruitment
- Tutta l'Italia
- Imprecisato - Imprecisato
- 11/04/2024
- 10/07/2024
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