TECHNICAL SUPPORT - 1ST LINE

The Agena Group was formed in 2019 as a UK based multi-disciplinary company. We specialise in parking and software solutions. Our mission is to disrupt industry norms, to innovate, and to provide professional, ethical, customer-focused services. We provide a wide range of parking management services to help businesses in all sectors. Whether you’re running a 10-space car park or a group of large, complex multi-purpose car parks, our experienced team can help. We go further than a traditional car park management company, working in collaboration with our clients. Our solutions make your life easier, help grow your business, and protect your reputation. Our approach is flexible, based on the needs of our clients. We’re working hard to raise standards within the parking industry, and to promote regulatory compliance. There are currently four companies in the group, with an ambitious growth plan over the next three to five years. Agena is run by an experienced and focussed leadership team. We are passionate about the services we provide and making a difference to our clients. We invest heavily in our people to provide them with opportunities for growth and development, with dedicated programmes designed to help our employees fulfil their true potential. Agena takes pride in the quality of solutions that we provide, the expert knowledge of our staff and the strong partnerships we have with our customers. We support our clients with data insights to help make more informed choices about parking assets and looking for opportunities to drive incremental, sustainable, revenue growth. We’re here to help you think differently about parking. What you’ll do Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart. Yes, our bread and butter is car park management, HOWEVER, we are so much more than that. We aim to disrupt industry norms and elevate our sector with technology-led solutions designed to enhance our clients’ businesses as well as improve the public’s everyday experience of travel and parking. We are looking for a first line technical support professional to join our expanding team. You will be responsible for the day-to-day first line and administration tasks of the Technical Services team. You will provide telephone and email support to external customers and colleagues, ensuring an excellent level of service is given to assist with resolving all issues. You will be happy to set up and configure equipment ready for site installations and provide remote troubleshooting for all parking equipment. Responsibilities and Duties · To be responsible for the day-to-day first line tasks of the Technical Services team. To provide telephone and email support to external customers and colleagues providing an excellent level of service to assist with resolving technical issues. · To embrace a customer-first culture and a team effort mentality. · To ensure that all daily tasks are carried out according to internal procedures, including daily checks on Cameras, kiosks and payment systems within the agreed KPI’s. · To book warranty/maintenance jobs with our suppliers · To assist with the keeping of records, including our databases, asset management and logistics. Who you are · Experienced in a Technical Support role · Customer focussed to deliver excellent service · Technically skilled to build equipment · Computer skills to utilise Office 365, bespoke systems and CCTV / ANPR networks · Able to work well in a team and take accountability for your own autonomy · Copes well under pressure to meet deadlines Salary: £23,795.20 per annum Working Hours: Monday-Friday, 9am-5pm Location: Newton Abbot - Hybrid basis after initial training What we offer We know there’s more to life than work – that’s why when you join the Agena Group, you’ll get your pick of our amazing company perks through our Perkbox benefits platform. That includes discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day-to-day spending. You’ll also benefit from: · Incremental holiday increases to recognise long service · 24/7 access to The Wellness Hub, an app designed to support your personal wellbeing from help with sleep and workout videos to guided meditations and access to talking therapies. · Employee Assistance Programme - 24/7 confidential, independent and professional counselling · Cycle-to-work scheme · Regular team/company socials In addition to this our Engagement Committee regularly organise inclusive team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns. Additional Information · Our selection process is as follows: Application – Competency Based Interview · You must be able to legally live and work in the UK · The postholder will be required to travel to external meetings on occasion by most effective means available. Having a UK driving licence would be desirable. Why you will love the Agena Group The Agena Group is a multi-disciplinary group. We provide car parking and related software solutions across the UK and wider markets. With four office locations and a large hybrid and remote workforce we believe that organisations are made by people, and they are key to achieving business goals. We’re here to help our clients to think differently about parking. Our cutting-edge solutions help clients be more successful by optimising the value of important physical assets through integration with technology. Innovation is a differentiator for us and our clients ensuring we develop strategies and solutions that are sustainable, future-proof, market-creating, customer experience focused and commercially attractive. We connect everything: people, processes and data. We innovate everywhere, taking bold risks to shape the technologies and we do it in style with unique personalities who aren't afraid to change the way the work.