TECHNICAL SUPPORT SPECIALIST

To be the local business partner responsible for Digital, while working as a seamless part of the global Ingka Group Digital organization.
Ensure IKEA Digital products and platforms are delivered with excellence to meet the needs of customers and co-workers in order to enhance the whole IKEA shopping experience.
To secure effective Information Technology (IT) that supports IKEA business processes by maintaining, developing and supporting reliable, robust and efficient Digital products and platforms.
Country Group Digital contributes to the growth of IKEA and improves the customer´s life at home.
WHAT YOU'LL BE DOING DAY TO DAY You provide professional IT support with a high service level to the store as defined in the Service Level Agreements and implement projects and deployments within the country when required.
You will.
• Provide 2nd level hardware and software support for end users; • Manage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets; • Lead or support on-site project implementation/deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions; • Provide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.
.
laptops); • Provide input on what digital equipment/products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment/products; • Coordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc.
when needed.
WHAT YOU'LL NEED TO HAVE To be successful in this role you are self-reliant and motivated with a proven ability to work as part of a team as well as independently with the ability to communicate confidently and clearly in English and Italian (written and verbal).
You have knowledge in following areas.
• General knowledge of relevant technology standards, trends and innovations; • General knowledge of IT service management, processes and toolsets, procedures and guidelines; • Basic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets; • A reliable approach with which you put the end user and customer’s needs in focus; • The capacity to deal with changing business needs and priorities that require adaptation as well as taking personal leadership and acting interdependently; • Strong interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels across the organisation; • The passion to learn on the job and keeping competence up to date along with identifying and proposing improvements to IT processes and tools.
We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience.
Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work.
We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.