LAVORO GUEST SERVICES OPERATOR CERVO, LIGURIA

• handles guest problems and complaints... • sets a positive example for guest relations... • helps employees receive on-going training to understand guest expectations...

Provide indications and information to hotel guests and visitors and respond to guest requests for special arrangements or services (e...   act as a liaison or intermediary...

Promote and sell spa/salon services... answer questions about available services... process guest payments for spa/salon services and obtain payment authorization...

Follow proper escalation procedures when addressing guest concerns... identify guest reservation needs and determine appropriate room type...