LAVORO IT SERVICE MANAGER FRASCATI, LAZIO

service management skills: focused to service quality and continuity... contributing to service catalogue maintenance... supporting it projects in the operations...

Regular reporting to desp service manager on service operations... provide requirements for the operations monitoring set-up and service evolutions...

it service infrastructure housekeeping... management of service incidents and anomalies... execution of transfer to operations of service applications...

Implementing it solutions in test or validation environments... designing new it solutions aligned with the user requirements... designing, documenting and deploying...

Participation in the quarterly opt-mpc regular service reviews (rsr), and reviews of the relevant documentation... support to the sentinel-2 data quality manager...

Esperienza pregressa in ruoli di help desk it, help desk tecnico, addetto alla gestione dei ticket, customer service, supporto agli utenti... diploma e/o laurea...