After sales - sales

 Coordinator of a Team of four people: 
 
- two technical service operators, focused on the inspection and repair of the gearboxes; 
- a service engineer; 
- a specialist engineer dedicated to release manual and spare parts catalogues to customers. 
 In details: +

Main tasks:
- Recurrent meetings on site to inspect and manage main field concerns;  
- Start and follow up of necessary activity & process between Quality, Production and R&D departments, aimed to achieve constant product improvement; 
- Deal with Suppliers and external Labs to master their know-how; 
- Managements of timings and methods to work out the best solution for any Customer’s issue; 
- Training the Customers on brand new products; 
- Warranty managements; 
- Help Desk. 

In addition:

Project Manager on Intercompany business: aimed to manufacture in O&K a new range of product for the Industrial Market; 
pivot in coordinating the material procurement, quality inspections, engineering and assembly processes, end of line testing, packaging and goods outbound.   
Project Leader for influential Customers to get the best performances in the quality (suppliers and in-house) and assembly processes;