Management assistant - milan

	Provide administrative and communication support to Egypt’s Health – Safety – Environment (HSE) Manager for the Apache Egypt Companies (#1 Oil & Gas Producer in Egypt Currently).
	Perform quarterly review and accurate updates for Egypt’s emergency response plan (ERP), including the administrative support for Egypt’s ERP desk-top drill & in-field exercise.
	Certified train-the-trainer for the Incident Command System (ICS) 100 & 200. ICS is an approach to the command and management of response to emergencies, regardless of its type or severity. The ICS main purpose is to educate the Incident Management Team on how to respond and react in certain situations which allows different team members to make an effective response.
	Provide administrative support for Apache’s Blended Learning Environment (ABLE), which is the E-Learning or Computer Based Training Program used by the Corporate HSE Department.
	Provide full administrative support for monthly, quarterly, and annual reporting of HSE performance for the Apache Egypt Companies.
	Ensure coordination of operations of both expatriate and national personnel to participate in the Egypt’s defensive driving program trade-marked by Smith-System Driver Improvement Institute Inc.
	Provide direct support to the Egypt’s HSE manager with planned inspections, assessments, and audits of facilities located both in Cairo and the western desert of Egypt.
	Assist Egypt’s HSE manager with investigations of incidents, including the distribution of lessons learned.
	Provide planning and administrative support for various corporate programs initiated within Egypt’s (i.e., AIM for ZERO, A-Game, etc.).
	Active Egypt’s train-the-trainer for the newly launched HSE performance monitoring software database termed INSITE, including Impacts & Event details, Investigation, Corrective Actions & Tasks, Stakeholder communication, Monthly KPI’s/Tracking Man-Hours/TRIR/DART/VIR, and accurately reporting leading and lagging indicators.
	Responsible for the fire extinguishers project in Apache offices, Apache vehicles and expats houses, along with quarterly and annually inspections/maintenance.

	Provided administrative and communication support to the membership team, which was 20 members, leading to improved team productivity and an enhanced rapport with clients and other departments in the company.
	Ensured membership renewals through superior customer service and maintained a minimum of 80% of the customers for 4 straight years.
	Assisted the organization maintains up to date with communication technology requirements.
	Compiled, sorted and verified the accuracy of the quality of membership data.
	Resolved problems regarding membership data.
	Monitored workflow through maintaining records of internal correspondence, logs of activities and completed work.
	Prepared various reports related to client portfolios.
	Trained new hires in fully introduction about products (Bupa, Horizon & Vanbreda):
•	Insurance policies and regulations
•	Internal and external procedures
•	Client interaction and customer service
•	Preparing reports
•	Dealing with our operation system and data base
•	Quality assurance.