Network support engineer/ network admin

•	Handle Incidents/Tickets, emails, calls on Network issues.
•	Deal with 3rd Party vendors (ISP) regarding BGP and Schedule maintenance issues.
•	Solve Network connectivity issues with clients over call and mail.
•	Well versed with Office 365, Outlook emails.
•	Troubleshoot network issues and assign to next level support team to solve.
•	Following up over mails and calls up to date to fix the issue faster.
•	Works on Service Requests and Changes
•	Works on all sort of network device issues including (Printer, Mobility and corporate)
•	Assigns Vlans and work on issues related SSIDs.
•	Staging the Scripts 
•	Knowledge on DNS, DHCP & TCP/IP.
•	Proactive work on Incidents and Email, avoiding SLA breaches.
•	Work on Health check Reports Daily, Outage Tracker regarding Changes & Scheduled Maintained activities.
•	Works on Solar winds, Service now,Moogsoft,Smarts tools to Manage network Devices
•	Block the Alerts(Servers,Switches,Routers)
•	Works on Network Device Downs,CPU & Memory Utilization checks, All sorts of network issues.
•	Works on Circuit Down issues, Primary and Secondary ISP Links