Settore alberghiero

Responsible of the Front Desk department ensuring that a professional and friendly service is provided to the guests, planning the daily activities, support and assist the Team in the daily operations.
Responsible of the individuals and groups reservations (in allotment and ad hoc) using all on-line and off-line distribution channels.
Conducted daily pick-up analysis and responded by strategy adjustments and provided daily, weekly and monthly reporting and forecast. Arranged and conducted off-site presentations and site inspections for potential clients.
Responsible of the social media accounts including but not limited to: respond to comments and messages across platforms, interact with followers / potential guests, monitor followers’ engagements on all channels.

Management of direct bookings (by phone and by e-mail) through the Channel Manager and the various sales channels.
Use of the main booking systems and of the main hotel management systems.
Guest Assistance: conciergerie, organization of private transfers, tours and restaurant reservations.

Welcomed and greeted guests upon their arrival and performed all check-in and check-out procedures.
Checked that all paperwork for the upcoming arrivals, including assignments of the rooms and departures are in order.
Handled all customer questions and concerns responding quickly and efficiently; provided information about events, local area and venues and promoted hotel’s services. Supported the Back Office and Concierge operations.

Ensured that each reservation is handled efficiently in an accurate, courteous and efficient manner.
Prepared reports, processed payments and kept all the departments regularly updated with guest's needs or enquiries.
Done the correspondence for the following days’ bookings adhering to the checklist ensuring complete accuracy.
Up-sell all bedrooms reservations and promoted all the hotel facilities.

Deal with guests and clients enquiries of 10 properties over the UK and more of 3.500 rooms, ensuring that all reservations haverecorded with full and clear information and that they are inputted accurately and promptly into the system; maximize revenue by converting enquiries, recognizing business prospects and opportunities to up sell venues services and cross-selling of sister properties.
Team supervisor and trainer, monitoring of standards and productivity. Development of strategies and best practices for the department.

Respond to booking requests by phone, fax and e-mail. Manage all associated operations and optimize hotel revenue. Follow the administration of individual and group bookings. Communicate and collaborate with other hotel departments.
Team supervisor and trainer, monitoring of standards and productivity. Development of strategies and best practices for the department.

Welcome guests, room reservations and assignments, cashier work, credit check, check-in and check-our procedures.
Guest Relations and Back Office support.

Welcome guests in hotel and restaurant area, credit checks, cashier work, check in and check out procedures.
Guest Relations and F&B support as hostess, commis débarasseur and commis de rang.

Welcome guests, room reservations and assignment, check-in and check-out procedures, guest relations and conciergerie.

Welcome passengers on board, explain safety procedures, ensure safety of the passengers and staff, check aircraft conditions and that all equipment is present and in function, sell of food and duty free items.

Revenue Management guidelines, forecasting, dynamic rate, distribution on OTAs, web marketing tourism, sales techniques (front office, telephone sales, offline, upgrade and cross-selling), spillage and spoilage, overbooking and oversale.

Hospitality Management, Front and Back Office, Housekeeping, Food & Beverages, MICE, Revenue Management, Web Marketing

Anglo-American, Francophone and Germanic languages, literatures and cultures

Liceo delle Scienze Sociali: Human Sciences, Natural Sciences, Economics, Mathematics and Physics, History and Geography, Foreign Languages, Italian and Latin Languages and Literatures