AFTER SALE CUSTOMER SERVICE SPECIALIST - MATERNITY LEAVE
Descrizione dell'offerta di lavoro
•
•
•
•
•
•
•
AFTER SALE CUSTOMER SERVICE SPECIALIST - MATERNITY LEAVE
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are looking for an AFTER SALE CUSTOMER SERVICE SPECIALIST - MATERNITY LEAVE based in VALDAGNO
Job Mission
The After sale Customer Service Specialist is the entry point for the Stores to connect with our Maison in relation to clients after sales requests. The After sale Customer Service Specialist has an important role to grant the high level of service requested for a luxury brand. In doing that the After sale Customer Service Specialist will be responsible for providing the Stores with needed information in a timely manner and for engaging the relevant Valentino departments in dealing with the after sale process so to grant a satisfactory Client experience.
Main Duties and Responsibilities
• Manage on a daily basis the requests received from the Stores for the returns of products
• Provide timely and efficient support to the Stores via various communication channels, such as phone, email, and through internal channels.
• Assist the Stores with product-related inquiries, technical issues and return status updates
• Identify and troubleshoot customer issues according to Company procedures to resolve problems effectively and efficiently, also by collaborating with other teams, such as Quality Control and Operation Department
• Manage spare parts orders in SAP
• Approve/Reject credit notes within required timeframe
• Issue of invoices related to payment of the after sale service and/or spare parts orders
• Monitor and follow up claim and spare parts orders status
• Identify possible client service improvements and propose solutions.
Requirements:
• 2+ years experience in After Sale Customer Service
• In-depth knowledge of English, both written and spoken. The knowledge of other language will be a plus.
• Good communication and organizational skills
• Solution oriented and problem-solving attitude
• Familiar with Microsoft Office suite
• Knowledge of SAP is a plus
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
APPLY HERE
Dettagli dell'offerta
- Valentino
- 05/04/2024
- 04/07/2024
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Are you also #driventogofurther? join us now! for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service trainer specialist... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero......
Description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating......
Apply today! per un importante cliente nel settore banking/finance, siamo alla ricerca di brillanti risorse da inserire come addetti al customer service... together, we can further refine our digital service offerings to help the world’s leading brands operate with greater agility and adaptability to......
At cross border talents we are recruiting customer service representatives for the german team to work across different locations: in portugal or greece... our clients are leading companies within customer experience journey! please be aware that in order to apply for this position, you should have an......
Per azienda cliente operante nel settore dell’automazione di processo e nella robotica per i sistemi logistici, stiamo ricercando una figura di service specialist... 00, un'ora di pausa pranzo; mensa aziendale; lavoro 75-100% in sede... il/la candidato/a si occuperà di: raccogliere le richieste di assistenza......
Consultlario srl, società di consulenza aziendale, attiva sul mercato con servizi personalizzati mirati a check up aziendale, controllo di gestione, recruiting, oltre a favorire un’ampia scelta di corsi e servizi con la divisione academy, ricerca per importante cliente operante nel settore metalmeccanico......
