CUSTOMER QUALITY ENGINEER

Dayco Propulsion Solutions at a glance: global leader in the research, design, manufacture and distribution of essential engine drive systems for automotive, truck, construction, agriculture and industrial applications. 115 years of experience, 40 locations in 22 countries: these are the keys for our global success and this is what the new Customer Quality Engineer will experience in his journey with Dayco Propulsion Solutions. Dayco Propulsion Solutions works as a Global Team every day to raise the bar and provide more and more integrated solutions for Hybridization, optimizing the Control Logic of the Electric Machine performance and pursuing a Smart System Management that reduces the CO2 emissions. In order to strengthen our Propulsion Solutions Quality Team at Ivrea Plant, we are looking for a Customer Quality Engineer. The main activities of the resource will be: Ensure the updating and development of the system for the management of data on the quality of products, providing periodic summaries of information to all functions; Ensure the customer complaint management: communicating within the working group the issues, promoting the analysis to identify the root causes and the definition of corrective actions to be taken in teams, test them in the field to monitor the behavior of the product in the application; Communicate reasoned answers to the customer with reports; Check and ensure the implementation and updating of action plans in response to complaints, customer visits, audits, etc; When necessary and / or appropriate carry out qualitative checks on the material during the different process steps in cooperation and with the support of quality inspectors to ensure the maintenance of customer requirements; Develop and provide statistical data on the costs of not External Quality (PPM, IP / E, select costs, claims statistics, etc.); Support Plant Quality in defining controls in production of finished products, semi-finished products and materials; Manage customer’s PPAP during project: Preparation of PPAP documentation specific according to each customer's requirements, using portals; Manage customer’s visits and Audit (system audit, VDA audit, IATF audit). Ensure the implementation and updating of action plan in response to this; Promote and implement the system of continuous improvement through actions / projects aimed at improving the corporate indexes according to the guidelines and corporate standard. The requirements to best filling the position are: • Bachelor's degree in Materials / Mechanical / Automotive Engineering or equivalent practical experience; • Proven experience in a quality engineering role will be a plus; • Strong analytical and problem-solving skills; • Excellent communication and interpersonal skills; • Knowledge of quality management systems and tools; • Ability to work collaboratively in a fast-paced, dynamic environment. We offer: a permanent contract, a dynamic and fast growing business, a lean organization where you have the chance to be visible and appreciated by the top management, a global approach to people management. Work Location : San Bernardo d'Ivrea