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CUSTOMER SERVICE ASSOCIATE

Cesena - Emilia Romagna

Descrizione dell'offerta di lavoro

e-work S.p.A., recruitment agency, Faenza Branch, is hiring a CUSTOMER SERVICE ASSOCIATE, on behalf of a company global leader in chemistry whose business is strongly growing on both national and international market. Initial fixed term contract, with the aim of a permanent contract. The company uses technology to produce specialty materials and chemical products which are used in most major industries and consumer applications. We are looking for a Customer Service Associate who, after on the job tailored training, will be the main contact for the final customer, responsible for the perfect order fulfillment within the order-to-cash process to ensure customer satisfaction, who will also be in charge of order entry, order management, problem solving, administration, registration of new customers (software SAP) and data maintenance, after-sales services (e.g. complaint handling). Duties and responsibilities:be the main contact for the customer with regular interactions both on the phone and via emailensure perfect order fulfillment of orders and resolve issues as requiredcooperate and coordinate with other internal functions: sales, logistics, scheduling, credit, billing, quality, regional business management etc.work closely with sales representatives supporting them with sales data analysis and report requests and providing customer follow-upfulfill customer's requests (e.g. provide documents, certificates, declarations etc.)process billing related adjustments (e.g. returns, credit/debits) Requirements:College/University degreefluent in English and another European Language (mandatory) - (e.g. Spanish, German, other EU languages)outgoing personality with excellent communication skillsCustomer Service experience is an advantageSAP knowledge is an advantageTroubleshooting/problem solving skills/proactivityAbility to work well in a team environmentCustomer orientation and ability to adapt/respond to different types of charactersCustomer-focused mindset Job type:full time – 8hrs shift Monday to Fridayinitial fixed term contract (in perspective of a permanent contract) – CCNL Chimici Farmaceuticipersonalised career path positive working environment that promotes employee wellbeing, growth and goal attainmentplace of employment: Forlì#workingtogetherL'offerta di lavoro si intende rivolta all'uno e all'altro sesso in ottemperanza al D.Lgs. 198/2006. I candidati sono invitati a leggere l'informativa privacy - D. Lgs 196/2003 - all'indirizzo web : www.e-workspa.it  by helplavoro.it
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Dettagli dell'offerta

Azienda
  • E-work Filiale di Faenza
Località
Indirizzo
  • Imprecisato - Imprecisato
Data di pubblicazione
  • 24/05/2024
Data di scadenza
  • 22/08/2024
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