CUSTOMER SERVICE SPECIALIST

Four Corners is the business line of AHCG, specialized in recruiting high-profile professionals in the Fashion, Luxury and Lifestyle market.
On behalf of a luxury design brand, we are now looking for a.
Customer Service Specialist – Middle East   We are looking for a  Customer Service Specialist.
He/she will report to the Middle East Manager and will be responsible for the whole cycle of order management, ensuring the customer satisfaction according to the company guide lines and expectations, acting as an ambassador of the brand.
Moreover, he/she will support the sales team and Country Manager in reaching the tactical commercial goals.
centric on customer to give the best experience, easy and simple to purchase, with the aim to keep our customers for long run with fidelity and professionalism.
In addition to the technical skills required, he/she must be able to compare with internal stakeholders for all aspects related to the activities that will be carried out.
Key Responsibilities.
- Managing orders process from customer request to post sale service.
fabric and samples orders, fabric reserves, prices and offers, stock check availability, product information.
Assuring an updated orders’ portfolio, maintaining an accurate management of orders and reserves.
Dealing with all complaints and returns to completion;  - Daily follow up analysis on open portfolio in order to speed up the payment and shipment procedures;  - Dealing with sales projects, supporting prices and commissions set up in accordance with the commercial strategies and guidelines;  - Manage general sales administration activities on existing customers and new ones (open new customer data, payment terms and sales condition);  - Supporting sales representative and Area Managers in managing customers’ requests.
- VIP or Key accounts management.
ensuring the high Value Customers to be managed at the highest quality criteria, consistently.
Providing ultimate customized services on individual basis, establishing long-lasting business relationship;  - Managing process relationship with accounts to assure constant check on client’s statement, due payments, VAT positions, trade licenses control.
Requirements.
- High school Diploma; - Bachelor’s degree in languages/communication is desired, as well as specific training on CSM (Customer Service Management); - At least 2-3 years of previous experience in a customer service department.
Experience gained in interior design field or textiles is a preferential title; - Fluent in English and preferable Arabic; - Knowledge of Italian language is not mandatory but a preferential title; - Knowledge of Office Applications, mainly EXCEL/Powerpoint/Word and experience in working with business software; - Strong in analyzing daily situation and good capability in relevant problem solving; - Good communication, problem-solving and negotiation skills; - Team working, proactivity and organizational skills; - Ability to work on goals and ability to withstand stress  Location.
Dubai   Aegis guarantees equal opportunities (L.
) - Aegis Srl, AUT.
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