CUSTOMER SERVICE SPECIALIST
Descrizione dell'offerta di lavoro
Ensure accuracy and efficiency in processing customer orders, contributing to seamless transactions.
Customer Order Management.
From order receipt to delivery confirmation, you'll oversee the entire process, ensuring customer satisfaction at every step.
Proactive Order Monitoring.
Keep a vigilant eye on order statuses, managing claims and returns swiftly and effectively to uphold our commitment to customer service excellence.
Clear Communication Hub.
Act as the primary liaison between customers and internal production teams, fostering transparent and consistent communication channels.
Issue Resolution and Escalation Handling.
Be the go-to resource for customers, addressing any concerns promptly and professionally, and escalating issues when necessary to ensure swift resolution.
Support for Process Improvement.
Contribute to our continuous improvement initiatives by actively participating in transfer projects and process enhancements, driving efficiency and excellence.
Master Data System Maintenance.
Take ownership of routine maintenance tasks within our Master Data System, ensuring data accuracy and integrity.
Qualifications arrow_right Relevant Degree or Equivalent Experience.
A Bachelor's degree in Languages, Economics, or related field is preferred, with advanced degrees or compensating years of experience considered.
Professional Experience.
Prior experience in a similar role is advantageous, demonstrating your ability to excel in customer service environments.
Language Proficiency.
Fluency in English and French is essential, enabling seamless communication with our diverse customer base.
Team Player.
Collaborative by nature, you thrive in a team environment, fostering strong relationships to achieve common goals.
International Outlook.
Embrace diversity and international collaboration, bringing a global perspective to your work.
Stress Management Skills.
Maintain composure and effectiveness under pressure, ensuring consistent delivery of high-quality service even in challenging situations.
Communication & Collaboration.
Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
Value for Customers.
Anticipates, understands and meets internal/external customers’ needs and expectations.
Develops solutions based on a customer centric approach.
Innovation.
Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
Drive & Execution.
Proactively identifies what needs to be done and takes action.
Explores new ways and pursues new opportunities.
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 18/04/2024
- 17/07/2024
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