CUSTOMER SERVICE SPECIALIST (GERMAN SPEAKING) AT YARA_EBS

We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit   Founded   in   to solve the emerging famine in Europe, Yara has established a unique position as the industry’s only global crop nutrition company.
The company operates an integrated business model with around employees and operations in over 60 countries.
Headquartered in Oslo, Yara opened its office in Lithuania in .
Yara European Business Services (EBS) is now set to expand even further and evolve as valued partner that delivers results.
Yara has been awarded  as  Equal Pay Employer by Figure Baltic Advisory.
Responsibilities   Build and maintain strong relationships with internal and external customers through daily interactions, including inbound and outbound call management Ensure accurate and timely order entry in SAP, securing smooth downstream processing and coordination with Transport Management Follow up on customer requests and operational tasks, ensuring high satisfaction levels Collaborate with team members to continuously improve processes and enhance customer experience Manage billing documents, return and diversion cases with efficiency and precision Be a role model of Yara’s culture, where health, environment, safety, and quality are top priorities Profile   Good German and English language skills (Level B2 or higher) Excellent communication skills and a trusted team player Proactive and self-driven with a solution-oriented mindset Preferably experienced in Customer Service or Supply Chain Eligible to work in Lithuania (the position is based in Lithuania) We Offer   Personal and professional development Career opportunities, including subject matter experts, leading or global virtual roles Social wellbeing-oriented package Hybrid working model with home office allowance (10 days per month working from the office) Modern and eco-friendly office environment  Scandinavian culture supporting continuous improvement mindset People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity) Much more benefits are waiting for you from the day one Offered Salary   We offer salary from Eur to Eur/month gross (before taxes, language premium is included).
Final offer depends on candidate's competences.
Contact details   Hiring Manager.
Vilma Voludskytė Karmazienė, HR Advisor.
Giedrė Stankevičiūtė,   Please send your CV by clicking the button “Apply now”.
No CVs sent via email will be accepted.
Apply no later than   August Knowledge grows through differences Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.
We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do.
To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.
As part of our recruitment process, where permitted by local law, we may conduct reference and background checks.
These checks will only be performed when deemed necessary for the nature of the job.
Candidates will be informed by HR before any background checks are initiated.