CUSTOMER SUCCESS MANAGER, ITALIAN AND SPANISH SPEAKING

Company Description Dynatrace exists to make software work perfectly.
Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.
This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Do you have a  customer first mindset ? Do you thrive on change? You want to help us   to continuously improve our  service quality  and  customer experience ? Then join our DynatraceOne team Customer Success Team!:) Our vision.
We believe the world needs software to work perfectly.
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel.
The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Job Description Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding  Own renewal strategy and subsequent on time renewal of subscription(s)  Identify strategic, new business growth opportunities  Build Dynatrace brand awareness and loyalty in assigned accounts  Defend against competition in assigned accounts  Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via  Salesforce.
om    Ensure that critical issues are documented and escalated in an expeditious manner for resolution  Coordinate account activities with sales teams for assigned accounts within territory  Help customers understand our product roadmap and promote migrations as necessary  Leverage relationships to aid in the building of reference accounts/contacts  Act as customer advocate and liaison to become a Trusted Advisor  Qualifications Minimum 5 year-experience in Customer Success for key accounts Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices  Excellent English, Italiana and Spanish (Spoken and written)  language skills  Solid technical understanding of cloud, new stack, and application performance technology  Proven expertise working with the executive level in client environments, as well as with procurement and business owners  Excellent verbal, written and interpersonal communication skills  Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
Highly motivated, energetic and committed to getting results  Ability to develop strong relationships with the user/customer/internal communities  Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Additional Information All your information will be kept confidential according to EEO guidelines.