IN STORE CUSTOMER EXPERIENCE SPECIALIST - BOUTIQUE ROMA
Descrizione dell'offerta di lavoro
Main responsibilities Embody values and culture, showing highest integrity and ethical behaviour, proactively promoting the same attitude and passion; Monitor appointments, waiting times, etc through observation and ad hoc analysis to proactively suggest ideas to the manager for the continuous improvement of the customer experience; Oversee and update the store calendar of events and appointments; Handle aftersales requests and delivery services; Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc; Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage (water, coffee, champagne, etc).
Bachelor’s degree preferably with a hospitality or fashion management focus; Have experience of at least three years in similar positions, preferably in a luxury goods Boutique; Excellent knowledge of Italian and English, a third language will be considered a plus; Mastery of the main IT tools and Office package; Genuine interest and passion for the retail and fashion world; Strong attention to details and the ability to adapt to directives and guidelines; Flexibility and strong organizational skills; Enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Dettagli dell'offerta
- HERMES ITALIE S.P.A.
- 09/04/2024
- 08/07/2024
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