IT GUEST SERVICE AGENT THE ST. REGIS VENICE

Job Number Job Category Information Technology Location The St.
Regis Venice, San Marco , Venice, Benatky, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY   Troubleshoot and repair technical problems or issues related to computer hardware and peripheral equipment.
Respond to program error messages by finding and correcting problems or terminating the program.
Provide technical guidance and recommendations to resolve business problems.
Refer major hardware/software problems or defective products to vendors or technicians for service.
Enter commands and activate controls on computer and peripheral equipment (e.
., printers) to integrate and operate equipment.
Maintain and upgrade hardware and software, including peripherals (e.
., printers, scanners) and website technical architecture related to hardware and telecommunication connectivity.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow property specific procedures for handling emergency situations (e.
., evacuations, medical emergencies, natural disasters).
Talk with and listen to other employees to effectively exchange information.
Exchange information with other employees using electronic devices (e.
., pagers and two-way radios, email).
Read and visually verify information in a variety of formats (e.
., small print).
Visually inspect tools, equipment, or machines (e.
., to identify defects).
Enter and locate work-related information using computers and/or point of sale systems.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St.
Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
Beginning with the debut of The St.
Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
We invite you to explore careers at St.
Regis.
In joining St.
Regis, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.