WELCOMIST INTERNSHIP - BOUTIQUE VENEZIA

GENERAL ROLE The Welcomist Intern will deliver and ensure the best customer experience to our clients! He/She will rapidly gain an understanding of retail fashion luxury industry and how an important Store is daily organized.
MAIN RESPONSABILITIES The Intern will be involved in the following activities.
Welcome clients with a warm and hospitable greeting; Build strong relationships with clients in order to discover their needs and wishes; Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; Manage customer queues through a dedicated app on Hermès devices; Support the Sales Associates Team by helping schedule their appointments and customer visits; Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery.
​ Bachelor’s degree preferably with a linguistic or fashion/luxury focus; Fluency in Italian and English.
A third language will be considered an advantage; Proficient with Excel / IT tools; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Hermès engages positive and passionate people who own the following requirements.
Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.