WHOLESALE CUSTOMER SERVICE REPRESENTATIVE (KEY ACCOUNTS) - GERMAN SPEAKING

We are looking for a Customer Service Representative fluent in English and German to join our Wholesale Customer Operations team in our Pederobba office.
About VF VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic brands such as Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Napapijri®.
At the heart of our journey lies our company-wide purpose.
We power movements of sustainable and active lifestyles for the betterment of people and our planet.
This is our purpose.
It’s the reason we come to work every day.
It’s a commitment shared by our global associates across all brands.
Our purpose unites us and leads us to pursue our goals, together.
This is our calling.
Let’s Talk about the Role You will be the first point of contact for our Strategic DACH Accounts for all EMEA VF brands, being responsible for tracking the lifecycle of your accounts from order entry to final delivery, along with being the first point of contact for the Team on Operational activities.
You will engage and manage relationships with external and internal stakeholders to ensure smooth orderbook management, with a main focus being optimizing conversion by utilizing pivotal connections with central and regional functions.
How You Will Make a Difference Understand and support Strategic accounts across EMEA for all VF brands, working collaboratively with colleagues to deliver strong performance on both orderbook and case management KPIs Monitor your orderbook, identifying and resolving any issues which could impact order conversion, in-line with VF’s objectives.
Escalate any risks to conversion or unresolved issues to line manager Follow the end-to-end order to shipment process, liaising with our Fulfilment Centres when required, to ensure timely shipping Follow the end-to-end Return Process Handle all customer contact professionally, investigating thoroughly and promptly with the goal of creating an excellent customer experience Manage the end-to-end resolution of customer complaints, liaising with other internal departments as required to give customers the best possible outcome within business guidelines Process requested orderbook amendments such as cancellations and repricing, ensuring all appropriate approvals are in place Understand and interpret a variety of daily reports as needed to support customers with any queries Any other ad hoc requests to support the department and the business as and when required Skills for Success With your ability to build strong working relationships with a diverse range of people you will also bring the following skills to the role Outstanding verbal and written communication in English and German Excellent attention to detail Previous experience in a customer service role Understanding of logistics and DC activity Experience with order management systems (SAP or similar) and CRM.
Ability to balance responsibilities in a dynamic and fast-paced environment Strong Excel skills with the ability to interpret vast amounts of data and produce reports Strong analytical skills with a flair for problem-solving Free to Be, Inclusion & Diversity As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.
We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
As an equal opportunity and affirmative action employer, VF is committed to support disadvantaged groups whilst providing equal opportunities for both VF associates and applicants alike.
If you like what you have read and want to join our team then we would like to hear from you! R-- VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, and Dickies®.
Founded in , VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels.
VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.
VF Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business.
The continued success and growth of VF is enhanced through initiatives that promote inclusion throughout VF around the world.
F is an equal opportunity employer.
VF provides equal employment and advancement opportunities to all qualified individuals.
VF bases employment decisions on skills, qualifications, and abilities.
To learn more, read our Equal Opportunity Employment Policy here.
VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.
VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.
, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations.
If you need an accommodation or have any questions regarding this statement, please send your request to .