AC - ORDER DESK

Position Summary Job Purpose Ensure the correct order processing and customer care, with a specific focus on a group of customer/agents identified.
Role and Responsibilities Key Responsibilities.
Manage and supervise order process, for orders coming from our Sales Managers, agents and customers.
Receive and process incoming orders for all products.
Duties include daily communications with customers (e.
.
informing them of receipt, prices, shipping dates, and delays).
Verify customer and order information for correctness, verify inventory status and back order situation.
Manage and update grids maintenance uploading prices in the system.
Collaborate with Logistics Dept in order to prepare and deliver orders to designated locations.
Collaborate with Sales Admin for sales deductions, prices management and order approval.
Monitor weekly stock status with sales agents, managing goods allocation.
Provide commercial back office support to Sales Accounts and Agents.
Maintain and update sales reports (weekly sales, critical models, backorder, promotions, sales order master file, order status) and Systems for Prices.
Skills and Qualifications Qualifications/Requirements.
Educational Background.
Bachelor or Master degree.
Professional Background.
at least 2/4 years’ experience in commercial back-office roles or customer service in multinational companies preferably operating in the FMCG sector.
Computer Knowledge.
Good Excel required and Sap proficient.
Language Knowledge.
Good written and good spoken English.
Others.
Proactivity, dynamism and familiarity with numbers.
Excellent communication skills and ability to manage multiple projects.
Strong organization skills.
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