CUSTOMER ACCOUNT SPECIALIST
Descrizione dell'offerta di lavoro
While providing a superior level of customer experience and world-class service you will accurately process customer orders in an efficient manner to ensure customer demands are met.
In addition, you will also manage customer complaints and issues, and are empowered to resolve service exceptions in a timely and professional manner.
§ Maintain constant contact with customers, sales representatives, Credit department, Logistics and suppliers regarding information on scheduled shipments, product availability and credit status.
§ Prepare various forms and reports for assigned territory such as open orders, allocation summaries and other necessary documents to facilitate effective business operations.
§ Assist customers in an empathetic manner with questions and concerns regarding product quality, shortages, and damages, billing errors and delayed deliveries.
§ Maintain customer accounts with up-to-date information, and maintains and updates multiple shared documents for the Customer Service team and Gypsum Business Unit.
¿Este trabajo es para ti? Must exhibit high personal values, and actively strive to Cultivate Customer Intimacy, Act as an Entrepreneur, Innovate, Be Agile and Contribute to our Open and Engaging Culture.
Requires a high school degree and experience in sales, call center, product support, account management or similar environment.
Excellent communication skills, both written and verbal.
Strong interpersonal and relationship management skills.
Exhibit adaptability and very strong problem solving and decision making skills.
Requires proficiency with Microsoft Office Suite, and experience with ERP systems such as SAP.
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Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 16/05/2024
- 14/08/2024
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