CUSTOMER ACCOUNT SPECIALIST II
Descrizione dell'offerta di lavoro
The CAS will accurately process customer orders in an efficient manner to ensure we exceed our customers’ expectations.
Additionally, the CAS-2 will manage multi-part customer complaints/concerns and be empowered to resolve issues in a timely and professional manner.
The CAS is fully proficient in all aspects of the Learning Path and is knowledgeable across all lines of business and regions.
The CAS will adhere to policies and procedures currently in place and maintain the required level of service to our customers.
The CAS works within the parameters as defined by CertainTeed customer service standards and the Service Advantage guidelines.
The incumbent must analyze and respond to fluctuating situations and conditions in such a manner that not only meets/exceeds the expectations of our customer, but considers the overall impact to the business.
Proactively resolves customer problems/issues, exhibiting ownership for our customers.
¿Este trabajo es para ti? A combination of formal education such as Bachelor’s Degree, Associates Degree with certifications and/or at least 2-4 years of progressive customer service experience Excellent communication skills Excels at interpersonal and relationship management skills Prior experience with the ability to successfully resolve conflict Strong ability to multi-task Some exposure to building products and/or retail industry preferred Developed systems aptitude and Microsoft Office skills SAP experience required Algo más sobre nosotros
Dettagli dell'offerta
- Imprecisato
- Tutta l'Italia
- Imprecisato - Imprecisato
- 10/04/2024
- 09/07/2024
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