CUSTOMER EXPERIENCE LEAD

Reach for the stars with our growing teams who put their core values at the heart of everything they do. Tempdent are an Ofsted Grade 2 "Good" provider, and the leading Dental recruitment agency with over 27 years of experience in the industry. They are proud to offer a range of high-quality apprenticeships, post-registration qualifications, CPD and Recruitment Services for aspiring and inspiring dental professionals remotely across the UK. They are dental industry experts and market leaders, who welcome everyone with open arms and celebrate wins together, and they are looking for bright people, with bright ideas and a true passion for results to join them. Position: Internally known as Operations Business Partner Location: Remote Salary: £30,000 - 40,000 Tempdent are on a phenomenal journey of growth and expansion, and they are excited to announce a brand new role! They are looking for a customer experience expert to join the team as an Operations Business Partner. If you are you passionate, determined and committed to achieve your goals and help a business succeed, with the knowledge, experience and bright ideas to provide an outstanding customer experience then this may be the perfect role for you. This role is crucial to enhancing the overall satisfaction and loyalty of our customers, by leading initiatives focused on continuous improvement and aligning business processes with our customers and stakeholders’ requirements. As a trusted partner you will support with the implementation of solutions to nurture and grow key account relationships to therefore maximise client satisfaction and net promotor score. Exciting elements of this role include... · Key client relationship management of our corporate Dental clients, contributing to customer satisfaction and growth of our partnerships · Establish and maintain strong and effective working relationships, to drive continuous improvement to service and customer experience · Managing our issues log, identify innovative solutions or escalating concerns where necessary . Develop, implement, and own strategies to capture, analyse, and leverage customer feedback through various channels . Lead on the sharing and presentation of information, analysis and insights to your key clients . Review all customer evaluation data to articulate recommendations for action . Root cause analysis on customer satisfaction · Translate customer insights into actionable recommendations for process improvement and product/service enhancements . Identify critical touchpoints and moments of truth to ensure a seamless and positive customer journey .Adhere to GDPR regulations and all internal information and data security policies and procedures What our ideal candidate has... . Experience in customer success, customer experience management, continuous improvement or other customer related role . Experience working in a fast-paced and evolving environment both in person and remotely . Confident to manage time and resources effectively to handle multiple tasks or projects simultaneously . Ability to analyse and interpret data to spot trends and make valuable recommendations for improvement . Ability to be adaptable to change and manage conflicting priorities . Knowledge and understanding of journey mapping . Knowledge of Lean and Six Sigma principles would be beneficial . Creative with a solution focused, open mind and can-do attitude to solve problems swiftly and innovatively . Patient and empathic with a customer-centric mindset . Ability to manage workload effectively and successfully meet deadlines without close supervision For more information on this role check out the full job description or contact ... . 20 days annual leave, plus bank holidays and 3 days December closure (increasing with length of service) . Birthday day off, as a gift from us to you . CPD and internal development opportunities We will be reviewing applications and conducting interviews on an on-going basis which may mean this vacancy closes prior to the advertised closing date if we have identified a suitable so please apply as soon as possible.