CUSTOMER EXPERIENCE SPECIALIST
Descrizione dell'offerta di lavoro
And you’ll develop your career in a growing organisation with an inspirational culture – where you’ll be recognised for the results you’ve achieved.
Our Customer experience team is looking for YOU, as a Customer Experience Specialist (m/f/d), to support our business customers in Italy.
As a member of our Italian Customer experience team, you will help deliver a seamless customer experience, adding business value through an integrated best-in-class service to align with customer centricity orientation.
Location.
Gallarate (VA) What you’ll do.
Manage Mölnlycke customer experience for the assigned group of customers, territory or channel, ensuring follow-up of enquiries and post sales Handle the order to invoice activities to provide the best customer experience Take ownership of the Order to Invoice processes to ensure compliance and sustainability Engage proactively with local sales and support functions as well as other internal/external organisations in order to secure that appropriate support is given to achieve customer satisfaction Maintain a consistent and positive Customer Experience image when interacting with customers Be the first and main contact person for all customer interactions (phone calls, e-mails…) ensuring professional and seamless communication Handle customer demand.
receive and process orders, inquiries according to Molnlycke quality system procedures and guidelines.
Track and trace customers deliveries from order registration to delivery Manage service deviations.
receive and process delivery and invoicing complaints.
Convert customer pain points into best-in-class Customer experience Follow logistic issues and supply coordination Coordinate activities with QA and logistics department in organizing returns with the customer in case product quality issue This is a temporary opportunity (1 year contract) with the possibility of an extension once the contract ends.
What you’ll need.
Preferably a Bachelor's degree and/or equivalent experience Experience with customer interactions (phone and e-mails), in-house sales welcome Knowledge and understanding of order-to-invoice processes Strong communication skills, open-minded and a team player Computer skills.
Microsoft Office / SAP Preferably knowledge of CRM System for Customer Care Business fluent in Italian and good level of English.
Able to work in autonomy What you’ll get.
You will be part of a dynamic team with a global company Ever-changing work environment where you will get space for your ideas and you are encouraged to take challenges and grow Careful and comprehensive induction Open, friendly and fair working atmosphere Mobile IT equipment The opportunity to help make patients’ life better Our approach to diversity and inclusion At Molnlycke diversity is not just a vision, but our strength.
We are dedicated to fostering an inclusive workplace that values and celebrates the power of diversity.
At the heart of our commitment is the belief that diversity fuels innovation, creativity and problem-solving.
We invite you to be a part of a team where authenticity is embraced, and every employee, regardless of background or any other traits, experiences a true sense of belonging.
Your attitude, drive, enthusiasm, and eagerness to learn are as important to us as the requirements for the role.
If you feel excited about having an impact, then we want to hear from you! Please send your application via our career site or reach out to Michael Taiwo to discuss this opportunity further.
About Mölnlycke Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
Our business is organised in the four business areas Wound Care, Operation Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.
Mölnlycke employs around people.
The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide.
Since , the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in .
Dettagli dell'offerta
- Mölnlycke Health Care
- Tutta l'Italia
- Imprecisato - Imprecisato
- 24/05/2024
- 22/08/2024
Description welcome to majorel! we are a leading customer experience multinational with over 82,000 professionals in 45 countries all over the globe... above all, enjoy the experience of working with this highly prestigious brand l’oréal group!... are you also #driventogofurther? join us now! for an......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and complaints......
Description for an important ecommerce customer, we are looking for brilliant resources to be included as customer service employees... job responsibilities respond to customer requests in a professional, precise and timely manner management of calls, e-mails and chats relating to information and......
Above all, enjoy the experience of working with this highly prestigious brand l’oréal group!... description: for an important partner in the cosmetics industry, l’oréal group, we are looking for brilliant resources to be included as customer service employees... main activities: respond to customer......
Our clients are leading companies within customer experience journey! please be aware that in order to apply for this position, you should have an eu passport / id!your role:engaging with customers:interact seamlessly with italian-speaking customers, ensuring inquiries are addressed with excellence and......
Prevediamo 2 settimane di formazione, utilizzando le soluzioni e le piattaforme di collaboration microsoft, che permetteranno di approfondire i principali processi aziendali e la conoscenza di microsoft dynamics 365 customer service... per l’aicademy dynamics 365 customer service ricerchiamo risorse......
Eduployment programme specialist the eduployment programme specialist serves as the primary point of contact for participants, providing comprehensive support, motivation, coaching, and guidance throughout their eduployment programme journey—from the initial contact to their employment at our client......
We are seeking a motivated and organized individual to join our growing team as a junior accounting & administration specialist (m/f) in this exciting role, you'll gain valuable experience in accounting fundamentals and office administration tasks... responsibilities process accounts payable and receivable......
Gestire i clienti che attraverso attivita' specializzate di customer care e marketing (lead generation, form online) hanno fatto richiesta per essere ricontattati per ricevere una consulenza dedicata sulle promo o iniziative pubblicizzate... wifor, azienda leader nel settore della telefonia, è alla ricerca......
Per importante gruppo metalmeccanico operante nel mercato internazionale con sedi in italia e all'estero, ricerchiamo un/a service trainer specialist... la figura inserita, a seguito di un iniziale periodo di formazione e riportando direttamente al service manager, opererà nell'area post vendita estero......