FRONT OFFICE MANAGER

Join our Front Office Team as a Front Office Manager where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as a Forbes, AAA 4-Diamond Resort and T&L World's Best Hotel.
e are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are.
We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.
he Front Office Manager is a hands-on position assisting the Guest Service team with daily tasks, provides guidance and leadership, is involved in financial decisions, yield, reservations, guest service, administration, payroll, scheduling and human resources.
This position is integral in the overall operations of the Front Office Department.
he ideal Front Office Manager would be a guest-oriented individual who has the ability to motivate employees, handle a great deal of tasks while remaining cool, calm and collected and be open and excited to elevate their career with a leader in the industry.
s a Front Office Manager you will.
nsure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
ead by example and be a proactive member of the Senior Management Team and Front Office Leadership Team.
e responsible and accountable for the actions of Front Office team members; work as a "hands-on manager" assisting the team as they strive to meet and exceed guest expectations.
roviding support, direction, and leadership to the Front Office Leadership Team, Concierge, GSRs, Reservationists, Night Auditors, and Valets, Welcome Ambassadors will be a priority.
reate a positive atmosphere for learning and development for the Front Office team members.
e the contact person for all guests or team members who may require immediate assistance from the Front Office Manager, and/or follow up with guest concerns as necessary.
dminister Human Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Front Office team.
reate, monitor, and be accountable for the annual budget and monthly financial reconciliation for Front Office.
ontribute and assist in creating a positive atmosphere for learning & and development for the Front Office Team Members.
ssist in creating, implementing, monitoring, and continually improving systems designed to organize and control the efficient flow of guests, team members & and supplies through the Front Office Department.
ork at the Guest Reception Desk as well as assist wherever required.
omplete all administrative responsibilities required to maintain the smooth operation of the Front Office.
ttend weekly Management meetings and relay necessary information to the Front Office team.
e trained as an Emergency Control Officer and ensure the Front Office department is trained in both Fire and Tsunami procedures.
A good relationship is built upon mutual and reciprocal appreciation.
We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn.
Employment Benefits By submitting an application, you are attesting that the information given is accurate.
As we receive a high volume of e-mails, we are only able to respond directly to you if your resume and interests align with our currently available positions.