FRONT OFFICE MANAGER - FRANCHISED

Job Number Job Category Rooms & Guest Services Operations Location Milan Marriott Hotel, Via Washington 66, Milan, Città Metropolitana di Milano, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? Y Position Type Management Additional Information.
This hotel is owned and operated by an independent franchisee, Russottfinance SpA.
The franchisee is a separate company and a separate employer from Marriott International, Inc.
The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.
If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY As a Front Office Manager, you will be responsible for all receptionist and clerical duties at the front desk of our office.
As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction.
Your goal should always be to make guests and visitors feel comfortable and satisfied while in our office.
Responsibilities.
• Maintains guest service as the driving philosophy of the hotel.
• Personally, demonstrates a commitment to guest services in responding promptly to guest needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Acts as manager on duty for hotel and manages front desk operations in the absence of the Front Office Manager.
• Maintains a positive, cooperative work environment between staff and management.
JOB REQUIREMENTS   Skill & Knowledge •            Hospitality Management bachelor’s degree or equivalent in any related field such as Administration or Tourism Management.
•            C2 level or above, good at oral and written English.
•            3 to 5 years’ experience in a front office senior management position, preferably in a four-star international hotel •            Problem solving & Decision making •            Adaptability/ Flexibility •            Concern for quality •            Results oriented •            Teamwork/ Cooperation •            Cross cultural sensitivity •            Customer service orientation •            Stress Management •            Enthusiastic and pleasant personality •            Proficiency in Microsoft Office software.
Word, Excel and PowerPoint •            Knowledge of Fidelio/ Opera This company is an equal opportunity employer.
frnch1 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality.
Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you’re happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.
illard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.