HELP DESK IT - CURRICULAR INTERNSHIP

About BATA: The Bata Group is one of the world's leading manufacturers and retailers of quality footwear. A global company with more than 30,000 employees, over 5,000 stores in more than 70 countries worldwide, Bata has been providing the best shoes at the best value for money, backed by unparalleled service, for more than 120 years. Since its founding in 1894 by Thomas Bata, the Company has consistently demonstrated its commitment to responsible and innovative business models in the belief that capital is not just money, but, above all, people, knowledge and core values. Today, Bata's pioneering principles enable the company to adapt quickly to market changes. It also continues Bata's long tradition of being sensitive to cultural and national differences and enables it to function proudly as an inclusive company in every country in which it operates. BATA AW LAB: With more than 270 shops in Italy, Spain and Portugal AW LAB is a laboratory of “urban sport style” trends that offers to its customers the coolest products of the moment, suggesting and inspiring them in creating their own style. Since opening its first store in 1997, with the name of Athletes World, AW LAB is part of the Bata group, world leader in the footwear industry, with over 5,000 stores in more than 70 countries. AW LAB proposes a wide collection of sneakers of the most famous international sport brands and a wide range of exclusive designs created in collaboration with them. The proposal is completed by a collection of apparel and accessories of the leading sportswear brand and by two private clothing labels. The resource will have the opportunity to cooperate with the Information Technology Team in providing technical support to colleagues in the HQs through assistance related to the use of hardware and software devices. The candidate will also support the IT Team in all the Help Desk activities, in particular provisioning for HQs and stores users. KEY CHALLENGES AND PROBLEM AREAS · Support in the assistance and technical/operational support to HQs and stores employees · Support in the management and resolution of 1st level problems related to the use of hardware tools (printers, PDAs, PCs, servers) and related SW · Support in provisioning and deprovisioning users and related asset management · Support in the management of the telephone system that includes the mobile phones and tablets for the stores and for the HQs · Support in the coordination of the various procedures of network management CORE COMPETENCIES · Delivers in consistent way following his department priorities, respecting the deadlines · Pursues quality in accomplishing tasks paying attention to details and verifying information · Knows how to deal with people · Relates well to all kinds of, up, down and sideways, inside and outside the organization · Basic knowledge of Active Directory and operating systems (Microsoft server and client, iOS, Android); knowledge in the basic use of networking systems (Firewall, router, proxy, DNS, DHCP) · Basic knowledge of Office 365 Suite and Teams · Basic knowledge of O.S. client and server (Windows, Apple, Linux) · Basic knowledge of mobile systems (Android, Apple) · Basic knowledge of the main remote assistance tools (Teamviewer) and MDM (Airwatch Soti) DEGREE · University in progress - preferable Informatic Engineering or related fields LANGUAGE PROFICIENCY · Italian · Good Knowledge of English LOCATION: · Limena (PD) · Possibility of working in Smart Working for part of the week after an initial on-site training period