PROJECT PROVISIONING COORDINATOR

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards? Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status. We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service. We are a Disability Confident employer and Living Wage accredited. Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity for a Project Provisioning Coordinator who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development. Where? Join our Provisioning Team Project Provisioning Coordinator who will be responsible for validation and management of allocated projects and cases. This role will also manage the team inbox as well as project provisioning queries and change requests. Additionally, you will: · Be responsible for managing and implementing changes for customer's managed services. Ensuring changes are completed within the customer's SLAs · Be responsible for co-ordinating projects implementing various Network Services · Process orders and complex orders for customers and channel Partners · Manage group email inbox ensuring customer responses are met within agreed company SLA’s/expectations · Maintain effective communication with all customers/suppliers and partners · Be competent on all supplier portals and Communication processes · Identify any errors or potential pitfalls in the day-to-day operations, along with future possible issues that can affect the overall smooth running of the business · Undertake any projects as delegated by the Management Team or any other relevant tasks · Provide Network Support to our customers within the Networks on call schedule. Salary of £30k-£35k DOE 25 Days Holiday + 8 Bank Holidays Optional Hybrid working Other organisations may call this role Project Support Coordinator or Project Administrator Who? are we looking for? Our aim is to attract, develop and retain the industries most talented people, and we’re keen to hear from individuals that have the same values as we do and want to work in an inclusive, friendly, and supportive environment. We are seeking a Project Provisioning Coordinator with: · A minimum of 1 year’s telecoms/provisioning /customer service experience. · At least 5 GCSE’s Grades at ‘C’ level or above including Maths & English · IT Microsoft office proficient · Practical, Organised with a keen eye for detail · Exposure to databases preferred. · High level of personal motivation · Ability to communicate at all levels · Positive attitude and behaviour, as well as trustworthy, credible and reliable nature What? can Opus offer you? Free daily breakfasts in the office Regular companywide events Monthly 'shining star' employee recognition awards Pension and life insurance Refer a friend scheme (£1,000) Mental health, financial and legal support Training and development plans State of the art offices Option to buy and sell holiday Employee Dream Ball - Quarterly chance to win £2.5k towards a dream Culture is important to us as are our values Work together to win together Be brave and think differently Own it and never give up Strive to be the best Stay curious and keep learning