Eventi, marketing, crm, commerciale

- Design an Omnichannel Client Experience for all the client touchpoints with the Brand (Retail, E-commerce, Social)
- International implementation of a luxury Client Service project (Emea, USA, Apac, Japan, Korea)
- Strategic design of processes and communication guidelines for Client Advisors at worldwide level
- Creation of training materials for Clienteling Managers worldwide and train
- CRM Reports and forecasting for the Top Management

- Design and coordination of the WW Customer Care Service via Email, in order to create a Client Journey Experience coherent with the communication and CRM guidelines of the Brand
- Implementation and management of the WW Retail After Sales Service – Retail Excellence Project

- Operational activities support for the commercial department: relationship with WW distributiors during the sales campaign, report analysis, events management such as Pitti Uomo fair, fashion shows
- Executive Assistant to the COO of the Brand